A complete solution for the education enterprise.
Every day thousands of institutions use Moodle, the industry-leading open source LMS, to power innovative online programs while eliminating costly software license fees. But adopting open source presents administrators and IT staff with a unique set of challenges, including testing and rolling out frequent patches and updates, managing an appropriate infrastructure, and providing technical and software support to different constituencies.
But what if your open source LMS was professionally managed?
Loom does just that, combining the innovation of open source with the security and reliability of world class services and support. By leveraging any combination of Loom’s available services—Loom LMS, Loom Network and Loom’s Professional Services—an institution of any size can reap the benefits of open source without also taking on the additional internal staffing costs and ongoing risks.
Loom LMS
Based on Moodle, Loom LMS provides a complete suite of features that equal or surpass other commercial and open source learning management systems, including communication tools, activitiesand assessments, productivity tools, and compliance with instructional standards.
Moodle was originally developed by Australian scholar Martin Dougiamas as part of his doctoral dissertation, and is a PHP based learning management system designed to support a social constructivist educational framework. As an Open Source Initiative certified LMS, Moodle is supported by a growing international community of educators and open source developers who are constantly working tocreate and integrate new and innovative features. Loom draws from this community to consistentlybring you the latest and only most reliable plug-ins and modules that further extend Moodle’s core LMS functionality.
Currently Loom uses Moodle version 1.9. Although we have been carefully following Moodle’s newreleases, the much anticipated Moodle 2.0 was not up to the very high standards we hold for our clientsand a decision was made not to upgrade right away. A greatly improved Moodle 2.1 was released fortesting in June 2011, to which Loom is expecting to move in Spring 2012.
Loom Network
- Help Desk
Loom doesn’t outsource your issues. Our student and faculty Help Desk is located on-site in Charlotte, NC, and staffed by highly experienced agents. Options include toll free telephone support, live chat, and an email ticketing system, as well as self-help resources, FAQ forums, and video tutorials.
- Technical Support
Expert open source technical support is provided by experts who remain on call 24/7 and includes the online ticketing system, which is the fastest and easiest way to submit a support ticket. All inbound tickets are queued, assessed for severity, assigned a case number, and tracked through resolution.
- Secure Cloud Hosting
Dedicated cloud infrastructure gives you access to a cutting-edge hosting environment, guaranteed security, 99.9% uptime, immediate and unlimited scalability, and geographically separated, fully redundant datacenters.
LEARN MORE ABOUT HELP DESK & SUPPORT
Professional Services
- Content Development
Effective online learning begins with engaging content. Loom’s Content Development team includes experienced instructional designers, graphic designers, illustrators, and editors with a wide breadth of experience developing content and curriculum solutions for dozens of institutions and higher education publishers.
- Implementation Planning
As part of our On-Site Implementation Planning, Loom’s experienced team works in close collaboration with faculty, IT staff, and administration to understand your institution’s unique needs, technical requirements, and business goals, helping you to develop and execute a custom-fit implementation plan that includes the critical consensus building, course pilots, and training that guarantee a successful launch.
- Course Migration
Migrating content and student data to a new LMS can be an overwhelming task. Loom’s migration service eliminates obstacles and delays, making your transition smooth and cost-effective. Migration services are available for all major open source and commercial LMSes, including versions of Blackboard, ANGEL, WebCT, Desire2Learn, and Sakai.
Our team ensures that course migrations are executed quickly and accurately, working with you closely to create a migration plan that meets your institution’s implementation timeline. Migrated content retains the same structure as the source LMS and is 100% quality assured.
Custom plans for critical student data migration, historical archiving, and backup are also available.
- Student and Faculty Training
Training your students, faculty, and staff is critical to the successful deployment of your LMS. Loom provides training for organizations wishing to implement, administer or teach with open source learning management systems. Our goal is to empower.
- Custom Programming
Tap into the true power of your open source LMS by extending Loom beyond its core functionality, developing custom integration with other campus IT resources, or develop custom modules to support specific learning goals or business processes.
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